Horizon Standard Stair Lift

But the design of the track system leaves much to be desired. In the rail system are 3 rods with teeth and as the chair goes over where these 3 rods meet you get a thudding noise and after a while they start to break up the teeth little by little. After about a month the noise gets louder and louder. I am just wondering how long and how much is that main drive wheel is going to cost?

The product worked great however the remote system was inoperable when received. Contacted customers service, which took several several attempts and resolved the issue.

Exceeds my expectations. At the present, we are using it mainly to carry laundry upstairs (normally a two-hand task), but my wife and I are both nearing the point where we will need it for personal use. I can find nothing negative to say about it., including the price and delivery.

I ordered this lift and never received any info about its actual ship date. Then, well after the 'your product should ship by date', I still hadn't heard anything. So... I had to reach out to Ameriglide for an update; in which case they told me that they were waiting on information from me before shipping the lift. Well, that would have been nice to know. And I never received a phone call confirmation like they say in their description.Installation was no better...

Overall for the price paid, I expected a system that was a little more refined, a lot ofthe components come together like an amature cobled this thing together in their garageto make it work. After installed it does work and seems to be adequately sturdy for itspurpose.My lift arrived with the following problems:-Final Limit Error - I immediately called my sales rep Danny Efron for assistance and hequickly transferred me to parts, which went straight to voicemail, I left a message andnow, 2 days later still no response. Apparently once they get your money they're out ofthe customer service business and you're on you own. Lucky thing I'm a retiredelectronics tech and they do provide a wiring diagram. I found the problem withadjustment of the Safety Gear Limit switch, not sure what that switch does, it'sattached to a bunch of levers and springs, I adjusted it until the error disappeared.-I was missing the fused link that you are suppose to connect between the batteries, Ifabricated one.-The lead that they included to connect the last battery to the power switch was tooshort, I fabricated one of them as well.-A big gouge in both halves of the rail, the gouge on the top rail is cosmetic, but thegouge on the bottom rail was on the side of the rail which interfered with the passingof the carriage assembly. I had to use a flat file to smooth out the guide rolleropening to allow smooth passage past that point.-No hardware was sent to attach the upper rail end cap, I took a screw out of the bottomcap and matched it a the hardware store, wouldn't you know, apparently the two railsections I received are from different extrusions, the holes for the upper cap arelarger in diameter than the bottom rail, a second trip back to the store for somethicker screws.-The power leads from off of the power supply that you are suppose to connect to therail already have the connectors crimped onto the wires. Pretty interesting when youare suppose to thread this end of the wire through the cable gland on the rail, but itis physically impossible to do that with the connectors already on the wire, I had tocut them off, back to the hardware store for connectors and install new connectors afterthe wire was threaded through the gland.-After getting this thing to finally work, It would not charge, so I had to take it allapart again (3rd time) only to troubleshoot it down to a blown 7.5a fuse on themotherboard, a blown fuse on a tested unit, tested by NP on 23/3/17, notice the date of2017, I'll get back to that below. Another trip to the hardware store for a fuse andeverything seems to work.-Well almost... The remotes do not seem to work, no documentation other than how tomount them to the wall is included. Not an important feature for me anyway.As I mentioned my sales rep was Danny Efron, he was the most helpful person up until Ipaid. Let me explain:I needed this lift installed before my mother arrived to live with us, he assured me Iwould have it delivered on the 13th, I was leaving on the 17th. I confirmed with him on2 additional dates and got the same answer. Now shipping from North Caroline to mylocation is 5-7 days ground via any carrier including freight. So on the 10th I againinquired about shipping, got the same answer. So when it didn't show up on the 13th Icall again and now all of a sudden I'm not going to get it in time. This was when thebig storm hit NC, but this thing should have shipped the week before to be on time. Ihad to depart to move my mother, and it was sitting here waiting when we returned, butwith all the problems I had getting this thing up and running (see comments above) ittook 3 days before my mother could use it, she was confined to the upstairs for 3 daysbecause I had to carrier her up the stairs and she did not feel safe being carried.Take everything that Danny Efron tells you with a grain of salt, he's just into gettingyour money. I purchased a used Horizon unit, he told me that they didn't have any usedunits in stock and that I would be receiving a new unit... even better. But did younotice the inspected by date on the used unit I did receive? March 2017? Yep, not instock since 2017! I received what I paid for, kind of, but just don't like being liedto. I do have buyers regret not due to the quality of the lift, but due to the lack ofcustomer service. Be prepared to troubleshoot and fix this thing yourself, you'll be onyour own once you've paid, if you think that will be an issue for you, then you shouldshop somewhere else.

Exactly What I needed, works great, easy to install, fit perfect.

Easy to install........ have had the horizon stair lift for 3 years .... bought online and installed myself...was noisy ,had problems getting repairs, no one in west Michigan would work on Ameriglide stair lifts. they finally sent me a new carriage for me to install and that solved the noise problem...... apparently some welds were not done correctly....Very hard to get parts and repair... unit is made in England.. Good heavy duty, and well made, just no support...Ameriglude in USA is not responsive, do not retun calls, do not reply to emails.... I would look at Acorn if I would buy another stair lift.....

This chair is sold under several brand names but same right down to last screw. Had 2 both professionally install [why no verified purchase]. Neither lasted 4 years! I just replaced 2nd w/ a BRUNO and I strongly recommend it. Motor went out, hard to lubricate, plastic rollers are hard to lubricate & wear out. Vendor for new rollers charges usurious shipping! Absolutely not recommended. Comes off track easily, doe sn't stop so over-rides & must be repaired.