Flax seeds go rancid at some point. Is the pad refillable?

No the pad is not refillable although you can move beads in between the center . Less or more on each side . Rancid I have no idea . Ive had it for 3 months. I wet a paper towel for moist heat and air dry it face up..I’ve used many before this one and this is the best one I ever used. .it’s warms hot but you can control the heat it’s small fits over your eyes not like a spa mask .

Is the cover washable?

Mine came with a soft, removable, washable cover that has a velcro tab to secure it to the mask. The actual mask isn't washable. I've had mine for a month & love it!

Can I use moistened cotton pads between my eyes & the mask for moist heat?

Yes, you can use moistened cotton pads between your eyes and the mask.

Do i need to plug the usb wall charger to outlet while wearing the eye mask or do i heat up mask first then unplug and wear mask?

The "charger" is really an adapter for the USB cord to plug in to. It does need to be plugged in when you are using it.

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Description

🔥 Unlock soothing eye relief with smart heat & natural comfort!

DEEP HEAT THERAPY - Graphene FIR tech penetrates like sunshine for soothing relief
ON THE GO WELLNESS - USB powered for effortless use anywhere, anytime
CLINICALLY INSPIRED - Ophthalmologist recommended 20-min warm compress for dry eye relief
CUSTOMIZABLE COMFORT - 5 temperature levels & 6 timer options tailored to your needs
NATURAL MOIST WARMTH - Flaxseed-filled cotton mask delivers breathable, moist heat

The Aroma Season Heated Eye Mask uses advanced graphene heating technology and natural flaxseed filling to provide customizable, moist heat therapy for dry eyes and related conditions. With 5 temperature levels, 6 timer settings, and USB power compatibility, it offers convenient, deep-penetrating warmth to unclog glands and promote eye health anytime, anywhere.