Waterdrop Countertop Reverse Osmosis System, No Installation

My family and I have been using this countertop RO system for well over a year and a half. It had been reliable and simple to use with regular cartridge changes. Then out of the blue the machine started to make whirring sounds and then one day began leaking water from underneath the unit. I was saddened as the machine is a pricey, premium product and the warranty already elapsed.I contacted customer support to see what repair options were available. After sharing more details about the issue along with a video, they offered me a replacement for a nominal service fee! Wow, blown away. The new unit arrived and I received a shipping label to send back the old unit. Within a week my family and I were back to enjoying pure water.Thank you Waterdrop (shout out to Robbie Li) for your excellence in customer service.

I’ve spent the last few years searching for a reliable and convenient source of drinking water, and the Waterdrop A1 has been the best solution by far. Here’s a quick comparison of everything I’ve tried before:1. Under-sink RO filters – While they offer clean water with minimal effort, they require a dedicated faucet installation, which wasn’t possible in my rented unit. No temperature control either.2. Small bottled water – The water quality is good, but it’s expensive, requires trips to the store, and takes up space. Plus, disposing of all the empty bottles is both costly and inconvenient.3. Regular water delivery with dispenser – While this option offers cold and hot water without trips to the store, delivery was unreliable and often delayed on short notice, sometimes for weeks. The bottles take up a lot of room, and the dispenser requires regular maintenance.4. Other countertop filters – These are easy to set up and hook up to your sink, but the exposed hose looks messy. They also lack RO filtration and temperature control.Then I discovered the Waterdrop A1, and it strikes the perfect balance. It offers RO filtration, consistent water quality, and a wide range of temperature options. Yes, the water tank needs to be filled regularly, but that’s a small price to pay for a system I can fully control—no more depending on external deliveries or managing bottle waste.What really impressed me, beyond the product itself, was the outstanding customer service. Both Robbie and Karina from the Waterdrop support team responded promptly and worked with me to solve an issue—even after the 1-year warranty had expired. Their assistance was efficient, courteous, and reassuring, making me feel truly supported as a customer.If you’re looking for a dependable, stylish, and efficient water system, I can’t recommend the Waterdrop A1 enough. It’s been a game-changer for my home and daily routine.

Had high hopes for the WaterDrop. Works well and water tastes great but I was unable to get any RO Replacement filters before my 30 Days return deadline. Not sure if I was ever going to get them? Also, I don’t think I want such a huge carbon footprint shipping RO filters from China. In addition, should we be trusting the enemy with our drinking water!??

The system performed as expected, it is plug and play, very easy to setup and get it running, no need for plumbing. You can place it anywhere with an outlet. It provides hot and cold water, which is exactly what we were looking for. It also offers water in multiple temperatures, a big plus. Water tastes good, the family likes it. The system is good quality, sleek looking, nice touch screen interface. Pretty easy and intuitive UI with a brief reading to learn the icons and controls.Now a few areas that we wish could be better. The water dispenses rather slower than expected. It is a limitation for a tankless RO system, but still, wish we didn't have to stand in front of it waiting for a 8oz cup of water. Since it is a non-plumbed system, you do have to refill the source water and dump the waste water. If you consume a lot of water, you may need to refill it often. But refilling is very easy with the built-in handle to take the whole tank to refill. It does make some noises from time to time, kinda like the refrigerator noise. But since we put this unit in the kitchen, not in the bedroom, the noise did not bother us.Overall, even with the limitations mentioned above, the pros outweighs the cons. It offers us RO filtered water and instant temperature on demand water, at a location where plumbing is not possible.