LG WM3670HWA 4.5 Cu. Ft. White Front Load Washer

Horrible experience! Worst customer service! I am so disappointed in this washer. It leaves behind a significant amount of water after each wash and the clothing does not spin well at all. This makes the clothing require extra drying time, which often ruins them. I have called LG about this and then keep telling me that someone is coming to fix it but somehow the message gets lost and no one comes. One time someone came and did nothing just clean the filter. When I called back to tell them the product still isn’t working they said someone else is coming. I called back a week later and they said the company could not come. No one decided to follow up. I have called several times before that and each time it seems to get very complicated. Not to mention, my LG dryer is also making very loud noises. They are supposedly sending a different company to look at the dryer. When I asked them if the same company can just service both they said they couldn’t. Now I have two companies supposedly coming but no one has called or came. I also have a lot of ruined clothing. I have had a Frigidaire washer dryer for many years before this that worked great. I should of stuck with that.

First off let me say I did not purchase my machine from Amazon and the one I got was eight years ago.I wanted to write this review because I believe anyone buying this product should be aware of LGs customer service.My machine started displaying the LE error code so I reached out to LG about it. They told me I'd need to contact a service center and provided the number. I called the service center and was told it would cost $125 just for them to come out. I paid the $125 and had to wait five days for someone to come out. The tech came, said he fixed it and left. I tried to run a load and boom! LE error was back. I called the service center back and they said more parts was ordered but the tech could not come back out until the next week. When he came he told me that he's putting in a request for a new machine because he's not able to fix it. I was told I need to send proof of purchase, so I did. Now this machine has a motor with 10 years warranty so LG making sure it's fixed should not be an issue (tech said it was the motor). The request got put in and after a couple days of not hearing anything back, I called to find out what's going on. They said it takes up to three days to get approved. During that time no one reached out to provide any updates. I called after 3 days and was told I had already gotten a replacement five years ago. That's not the case as this is the first time I've had to interact with LG. Also, it would be quite easy to provide that wasnt the case as u have the serial number for the product I bought, not another serial number! Needless to say, they weren't interested in getting that issue sorted out and were very rude throughout the various interactions. When u finally spoke to a supervisor, he then told me it's not the motor that's the issue (bear in mind, the tech declared that was the problem onsite) and the part that was causing the problem is only under warranty for 7 years (how convenient?). At this point it's almost four weeks since I have no machine and my issue has not been resolved. The experience has been appalling to say the least, the lack of care shown by LG was mind boggling. They treated me as though I stole their product as opposed to the $3000 I spent.Their product is solid while it is working but be aware of what might com when you need LG's customer service the most.

This is a fantastic washer.

I would have given this 4 stars, but after 2 years it started leaking. When I called them and entered the number for washers, the recording gave 2 choices, if it is leaking press 2 and another choice. If they didn't have so many people complaining about leaking, they wouldn't have it as one of the 2 choices. The leaking cost $250 to fix if it is the hot water, and even more if it is the cold water, the guy said the cold will be leaking in another 3 or 4 years, other than that, the machine is OK. I will never buy an LG (Life's Good) again, it was good until I bought an LG. I purchased it at Home Depot.

The pros of this washer is that it has held up and washes fine. The cons are it makes your clothes smell no matter how well you try to clean it. If washing towels, I have to put baking soda in with the wash to keep it from stinking. Also, for quite a while I was trying to figure out what brown crayon was left somewhere in our wash. Finally I realized that it was coming from the sludge under the door seal. I try my best to clean this out, but there is always some lurking. I often have to rewash items that are smeared with this stuff. Waste of energy, not to mention it's disgusting. This is not my first front load. I had a Kenmore previously and did not have this issue for whatever reason. I'm attaching a picture to show what I'm talking about.

even both piece (washer and dyer) purchased in white (LG3670 and LG3371)-they do not match in color. And customer services says it is closest what can be.