ATOMSTACK 20W Laser Engraver, A20 PRO V2 Laser Cutter, High Accuracy Laser Engraving Machine for Personalized Gifts, Business Cards, Wood, Metal, Acrylic, Leather

I had a laser engrave a long time ago and that thing was a disaster. This one was 1/4 of the price and I hit the ground running burning designs and cutting materials. Super easy to use and a lot of content from AtomStack to use. I actually use a craftcutter’s software to manipulate my designs then transfer them to the AtomStack software for the laser. The system is a great price for the excellent quality. Easy to set up, works very well and accurately overlays projects. I highly recommend!PS I did purchase a PVC case to enclose this for ventilation.

Bought to use with my Atomstack R5, and works great. Assembly was straight forward. Works just as good as my Falcon does. Power is comparable to my other 10w. Cut quality is great, speed and accuracy match that if my Falcon.

The quality of the machine and it's perormance are 5 STAR however not so much for their customer service, instructions and parts. I was missing 3 screws and it took almost a week for them to agree to send them to me. They say that they have 24/7 support however that is not true. All contact is via email and the quickest response is 1 day. Also the screws are shipped from China so that will take 2 weeks or more not very good if you need to have the machine. Still waiting for the screws but no problem, I purchased them at Lowes for $3. My advice is if parts are missing just return it to Amazon and request a replacement much quicker thanwaiting for suppor to reply and send the missing parts. If this is the first laser that you have assembled you my encounter some problems. They retooled some parts and did not include revised instructions. Also the parts bags were not properly labeled. That said the dual 24/40W laser is a nice feature. Cutting and engraving times are significantly reduced, some times I am able to cut production times by 30% or more. Othet good features are the auto-focus, cross-hair position indicator, fairly quiet operation, the Y axis cable cover and the included air compressor. It is a very good buy for novice users.

Perfect little laser for crafting and gifts

PLEASE, PLEASE read this! I hope someone anyone from AtomStack or Amazon reads this and can help! If not BUYER BEWARE! I’ve never had so much trouble! This was a very large purchase for me—just under $1,000 with accessories and supplies and the software. I ordered the AtomStack 24W A20 Pro V2 and several accessories on September 30, 2024. I assembled it and proceeded to make a few different things as I learned the software (Lightburn) that runs the machine. At first it was running “somewhat” ok. It wasn’t always lining up on the product like it should. I wasn’t sure if it was me (new to the software) or the machine. Unfortunately, within 22 days of purchase the laser stopped firing altogether. Mind you, these lasers are suppose to last 5-10 years! Instead of disassembling and returning the laser through Amazon, I emailed AtomStack per the information that accompanied the product, for help troubleshooting. They requested a video. I made a video with the machine and included all of the details they requested. They asked me to make some adjustments in the software and send another video. They also said the machine lines up more accurately using the metric system—so that might explain that problem. I made the adjustments and sent the follow up video showing that the laser was still not firing and the machine was no where near lining up on the material correctly. The company then asked me to perform some electrical tests to see if certain areas of the machine had power. This request was above my knowledge base and required additional equipment from a hardware store. By this time the return window with Amazon had closed, but I went to Amazon and explained that the machine had totally stopped working 22 days after receiving it and that I had tied to remedy the situation with the company and in doing so the return window had closed. Amazon told me they would allow a 1 time return exception and I could return the item. I was very grateful! But, Amazon would not allow me to return the accessories. This meant that I would need to repurchase the exact same item if I wanted to be able to use the accessories. And, since I had purchased the item on sale and with coupons in Amazon said they would send me a letter starting that after I repurchased the item and it had been delivered they would price match and refund me the difference. I received that letter. I was very grateful for that too! I disassembled the laser and returned it. However, AtomStack never refunded me for the laser. Instead, they refunded me less than $40 for a laser bed (an accessory I still had) and charged me a stocking fee. I called Amazon and they said there was nothing they could do about the laser bed credit mistake. I wanted to be fair with the company, but Amazon said it was impossible to reverse. As for the laser itself, Amazon said they would refund me for the laser if I still had not received a refund from AtomStack after 30 days. A little after the required 30 days I called Amazon and they refunded me a portion of the original price. They knew about the letter regarding the price match and they assured me the difference would be refunded after I repurchased the exact same laser and it was delivered. I repurchased the exact same laser and it was delivered today. I was so disappointed to find that the laser they sent me was not a new laser, but was used. I called Amazon and they are accepting it as a return again, but that model is out of stock so I can’t reorder. I asked again if I could return the accessories since they are of no use to me without a machine. They would not allow me to return the accessories. They told me to continue to check back to see if new stock arrives. In the meantime, I have no laser, a letter to price match a product they don’t have, but I do have accessories and product I can’t use. This has been a headache of epic proportions! I feel like I’ve been robbed in broad day light! If anyone out there can help, please make this right!

Great product, For the price and quality is great! I used the atom stack app on my iPad to make several projects. I didn’t have any issues or delays using the app. if you buy a Laser engraver in general make sure you have good ventilation in your home.

Atomstack is one of the better laser engravers on the market. Build quality is very good. Its supplied with a good assembly instructions with picture and takes anyone with average skills about 20 minutes. All parts are in number bags to match the assembly instructions.Now the cons: There is no user documentation or specs supplied. Would be nice to know how the air pump plug is configured, setting the limit switches, WiFi specs and some details on the controller. It has WiFi but no instruction how to configure it.The free Atomstack phone app (Bluetooth) and pc program (USB connection) is very basic not worth the hassle. It's ok to see if the machine runs, but other than that not much use. Just get Lightburn and save yourself the trouble.The other big con is Atomstack cheaped out with the laser head gantry electrical cables. The cables are flopping around and not in cable drag chain holders and can get snagged on the work if you aren't careful. I picked up a couple of 10mmx10mm drag chain holders on Amazon for $15 to retro fit my machine.

Way beyond what I was expecting! Especially for the price. One of the coolest tools in my arsenal now. I’m blown away by how well the quality this thing spits out. I guarantee you will not be disappointed in getting this laser engraver as your first beginner setup. Definitely top notch piece of equipment!