AT&T 974 Small Business System Speakerphone with Intercom and Caller ID/Call Waiting (Titanium Blue)

I had several Verizon business lines setup with Centrex and this phone allows me to route up to four lines through it, with different settings for each (different rings, or even no rings), it shows caller id data, tracks calls, and has all of the basic features you would want in an office phone (speakerphone, DND, autodial, headset out, etc).I do not use this in a large environment, so I can't speak to how well it transfers calls or deals with that sort of life - I have a single small office and suits my needs well.The only thing that I don't like about it is not really a fault of the phone, it is a fault of my own for not looking for a phone with it in the first place - but I want a phone that can talk to my computer. Pass the caller id on to my computer, log, screen, etc - I am in the software business and would like more control over anything in my office.This phone is basic, but has every feature a small office would need.

When the phone arrived it had major scratches all over it and had missing amenities that should have come with the phone.

Exactly what we were looking for in office with 5 phones. Without spending thousands on a complicated system we got what we wanted for under 500. Currently we have 2 lines and a fax line, they all work perfect. The intercom and transfer have saved lung power (reducing hot air therefore reducing global warming, thank me Al Gore) and leg energy! Now would like to add 2 more phone lines if I can get my wiring straightened out to make the most of the phones!Speakerphone is the only thing that is sort of a blah. Not really that good, can cut in and out at weird times.

This is an older model phone, but it is compatible with the rest of the phones in our system, so it was a much better solution than replacing all 6 phones. Is working fine so far.

Two issues I had were:1. When connecting to a Vonage line, Caller ID did not work until after I completely powered down the phone, including removing the backup batteries.2. The headset volume was always too loud even when the volume was set to the minimum setting. I had to hold the phone away from my ear.The phone is full featured and seemed ideal for my small business, but it's going to get replaced.

We have a small office and this is perfect for us. We can use the intercom to talk to each other internally or to announce who is waiting on the other line. We have the model 945 in the other offices and they work seamlessly together. I have the model 974 which adds the caller ID and call waiting feature, which I like to have (the model 945 doesn't do that). I use the speed dial all the time for frequently dialed numbers, and the conference feature comes in handy. The set up menu is pretty intuitive AFTER you have glanced over the manual to see how it's set up. The manuals are available as a free download online. The phone is an office workhorse.

The AT&T 974 is a good small business phone. There are only two problems with it, and these appear to be common with all of the AT&T small business multi-line phones. (1) AT&T frequently introduces new models and discontinues the previous ones. Unfortunately, they do not make the intercom, and some other features, backwards-compatible. So, if you want to get the most from your system, you have to upgrade all the phones in the office. This model is discontinued, and it's replacement--I think it's the 1074--causes all sorts of problems with the 974s in the office (intercom, transfer, hold, for example). (2) When you're on a call, there should be an option to mute, or partially mute, the ringer on the other lines. It's distracting to have the phone ring at full volume when you're trying to talk to somebody else. You can press the "do not disturb" button, but if you forget to turn off "do not disturb" when you hang up, you'll miss subsequent calls.

Expected all functions to work with only slight wear & tear on refurbished and inspected item