in manual says it will turn green when fully charged, but mine is not turning green even after 5 hours of charging??

I think that's bad description from the seller. When the massager is charging, the red lights follow a incremental pattern in the speed buttons, kind of go from 1 light to 2 light to 3 lights and so on. Once the charging is done, all lights become steady.

How to claim warranty? What is customer care no?

Register your product at the official site and claim

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beatXP Bolt Prime Deep Tissue Massage Gun with Case (4000 mAH Battery) - Percussion Massager for Full Body Pain Relief of Neck, Back, Foot for Men & Women with up to 18 Months Warranty (Black)

beatXP Bolt Prime Deep Tissue Massage Gun with Case (4000 mAH Battery) - Percussion Massager for Full Body Pain Relief of Neck, Back, Foot for Men & Women with up to 18 Months Warranty (Black)

Produkt-ID: 403970490

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Details

Use for
Whole Body
Power Source
Battery
Material
Rubber
Item Weight
1.7 Kilograms
Brand
beatXP
Colour
Black

🔇QuietWave low-noise tech

🔋4000mAh long-lasting power

⚙️6 adjustable intensity levels

Beschreibung

⚡ Recharge your recovery with silent power and precision!

ALL BODY RELIEF - Designed for neck, back, foot & full-body muscle recovery
DEEP TISSUE MASTERY - Targets muscle stiffness & soreness for rapid recovery
WHISPER QUIET POWER - Experience powerful relief without disruptive noise
CUSTOM COMFORT CONTROL - Six speed settings tailor your massage exactly how you want it
EXTENDED PEACE OF MIND - Up to 18 months warranty for lasting confidence

The beatXP Bolt Prime is a sleek, professional-grade deep tissue massage gun featuring a robust 4000mAh battery for extended use, QuietWave technology for near-silent operation, and six adjustable speed levels to customize your muscle relief. Perfect for busy professionals seeking effective full-body recovery with an 18-month warranty ensuring durability and trust.